- How much are Public Group tickets?
Prices vary for every production. Groups of 10 or more will receive up to 25% off each ticket for all regular season performances including the holiday and preschool shows. Group discounts are not available for preview performances, $10 tickets, VIP seating, previously purchased tickets, or in conjunction with other offers.
- When is payment due?
Payment and final numbers are due 6 weeks prior to your scheduled performance date, in most cases. Refer to your invoice or call 612.872.5319 if you are unsure of your due date. Any orders that remain unpaid past their due date will be subject to cancellation.
- How do I submit payment?
The easiest and most commonly-used method for submitting payment is via credit card over the phone. The Group Sales Coordinator can be reached directly at 612.872.5319 Monday through Friday from 9 am to 5 pm. You may also remit a check to the below address as long as it arrives no later than the payment deadline listed on your invoice.
Children's Theatre Company
Please note that public group tickets cannot be paid for with a Purchase Order.
Attn: Group Sales
2400 Third Avenue South
Minneapolis, MN 55404
- What is your cancellation policy?
Once payment is made on a group order, it is a final sale. No refunds, exchanges, or cancellations will be permitted. If a cancellation is made before payment is processed and also prior to the 6/8 week deadline, no penalty will be incurred.
- Do I need to make a deposit?
No deposit payment is required. Seats will be held for no charge until your ticket order's payment deadline (either 6 weeks or 8 weeks before the performance). If the initial ticket order is made within the 6 or 8 week deadline, payment in full will be due at the time of reservation.
- Do you give out any comps with group orders?
We do not provide comps with group orders.
- What if our numbers drop from our initial reservation?
Up until you make payment, you have the ability to adjust your numbers, change dates, or even cancel the order with no penalty. Once payment is made, it will be considered a final sale; no refunds, exchanges, or cancellations will be permitted.
- What if our numbers grow from our initial reservation?
As long as there are tickets available we'll happily add tickets to your order. Please note that additional tickets will be subject to any ticket price increases made since the initial order was placed.
- Can I return any tickets I failed to sell for a refund?
No, once you provide payment it is a final sale. No refunds, exchanges, or cancellations will be permitted.
- What if there is a snowstorm and we can't make the trip?
During inclement weather, please allow extra travel time, as the Theatre does not cancel or delay performances due to weather.
- I have a large group. Do you have any suggestions for keeping track of our seating assignments?
Yes! Your tickets will be mailed with a group tracking form on which you can fill in the full name and seat location for each group member. If you plan to distribute tickets to group members in advance of the performance date, you are required to complete this sheet and return it to the Group Sales Coordinator. This form is the only way our ticket office staff will be able to reprint lost/forgotten tickets at the window on the day of the show. This form also allows us to quickly and quietly pull someone out of the theatre in case of an emergency. The Group Tracking Form can be downloaded and printed from the "Group Resorces" box located on the right-hand side of the Group Sales page within the "Tickets" tab above.
- Is there an age minimum to attend a performance?
Children of all ages are welcome at CTC, and everyone entering the theatre must have a ticket regardless of age including infants. Lap Passes are available for purchase at the ticket window for infants up to age 3 for $5 each to performances in the UnitedHealth Group Stage and for select performances in the Cargill Stage. If you have a question about age appropriateness for any production, you are welcome to call 612.872.5319 to discuss specifics.
- Is there a dress code for CTC?
No, we do not have a dress code. Audience members are free to arrive in jeans or tuxedos.
- Does everyone in my group need a ticket?
CTC’s policy is that everyone coming into the Theatre must possess a ticket, regardless of age or position. This includes infants of any age.
- Does my infant even need a ticket?
Yes. For productions on the UnitedHealth Group Stage, Lap Passes are available for children ages 3 and under. Lap Passes are available for children 18 months and younger in the Cargill Stage with the exception of The Frog Bride in the 2015-2016 50th Anniversary Season. Lap passes can only be purchased at the Ticket Office window on the day of the show for $5 each.
- When will the length of the show be announced?
- Is there an intermission?
Many shows that exceed a 60 minute run time will have a 15 minute intermission, but there are some that do not have one at all.
- Can my group sit together?
Public Group tickets are assigned at the time of booking. CTC will do its best to ensure groups are seated together.
- How do I get to CTC?
CTC is located at 2400 3rd Ave South, Minneapolis, Minnesota 55404, just south of Downtown Minneapolis in the Whittier neighborhood. Detailed directions and parking information can be found here.
- Where is your lobby located?
The main entrance to CTC is located off the circle driveway on 3rd Avenue South between 24th and 25th Street East. The CTC Ticket Office is on the street level to the left of the entrance. The Target Lobby of the UnitedHealth Group Stage is located on the second level, which can be found by going through the glass doors to the right of the main entrance, towards the MIA, and left up the granite stairs. The Cargill Lobby of the Cargill Stage is located just to the left of the Ticket Office on the street level.
Ticket Policies and Information
Groups must include 10 or more people excluding Lap Passes.
Group ticket requests are accepted through the Public Group Ticket Order Request Form or over the phone with Kaley Brown, Group Sales Coordinator, at 612.872.5319.
Submission of a Public Group Ticket Request Form is NOT a guarantee of a reservation. Call 612.872.5319 if you have not received a group order contract and invoice within 5 business days of submitting your request.
Prices vary for every production. Groups of 10 or more will receive up to 25% off each ticket for all regular season shows. Group discounts are not available for preview performances, $10 tickets, previously purchased tickets, VIP seating, or in combination with any other offers.
Payment and final numbers are due 6 weeks prior to your scheduled performance date, in most cases. Refer to your invoice or call 612.872.5319 if you are unsure of your due date. Any orders unpaid past their due date will be subject to cancellation.
Until your payment deadline (either 6 or 8 weeks), you have the ability to adjust your numbers, change dates, or even cancel the order with no penalty. Pending availability, we'll happily add tickets to your order if needed. Subsequently added tickets added will be subject to any price increases that have been made since the initial order.
Everyone entering the Theatre must possess a ticket, regardless of age or position. For productions on the UnitedHealth Group Stage, Lap Passes are available for children ages 3 and under. For most productions on the Cargill Stage, Lap Passes are available for children 18 months and younger. For the 2016-2016 Anniversary Season, Lap Passes will NOT be available for The Frog Bride. Lap passes can only be purchased at the Ticket Office window on the day of the show for $5 each.
CTC does not provide any complimentary tickets for group orders.
During inclement weather, please allow extra time for travel, as the Theatre does NOT cancel or delay performances due to poor weather.
After payment is made, no refunds, exchanges, or cancellations will be permitted. All sales are final.