Job Openings

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Ryan French, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Ticket Office Manager is responsible for managing our part-time ticketing staff, as well as overseeing daily operations of the ticket office and serving as primary liaison for customer service resolution. This position must demonstrate excellent customer service skills, must be able to respond to departmental and customer needs and requests for service and assistance in a timely and diplomatic manner, efficiently and effectively manage a team, and must be able to work independently and perform basic ticket office procedures without assistance. This role will also effectively troubleshoot ticketing issues and maintain a basic working knowledge of back-end Tessitura structure.

ESSENTIAL FUNCTIONS

Ticket Office Personnel Management and Operations

• Manage all ticketing staff, including hiring, training, shift scheduling, and conducting annual reviews
• Provide guidance to ticket office staff with customer service resolution and order processing
• Oversee training on and completion of all daily ticket office procedures and tasks, including all web order processing, Theatre Arts Training student data entry, will-call processing, TAT auxiliary product processing, and account creation quality control
• Maintain and update internal staff resources, to ensure accurate sales and customer service
• Report on phone traffic/service levels on a regular basis
• Attend weekly marketing department meetings
• Reconcile sales at close of shift and prepare weekly deposits for business office

Customer Service

• Manage resolution of new and pending customer service issues
• Report customer feedback to Sales Manager to inform product and customer service policies
• Primary liaison for booking department ticket requests, including board tickets, sponsorship comps, community partners, access service providers, and guests of executive/creative
• Oversee phone system call tree structure and messaging
• Monitor patron-facing email inboxes, including maintaining customer service FAQ/common responses and organizing completed emails
• Process staff comps, interdepartmental voucher requests, external ticket donation requests, ACT Pass applications and assist TAT staff with registration issues
• Cover performances for Performance Supervisor as needed (vacations, illness)

Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion

• Assist with monitoring and ensuring access, representation, participation, and decision making for historically marginalized communities in the Ticket Office, for our patrons, and in all aspects of CTC’s audience services
• Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
• Encourage and empower everyone to speak out against racist workplace practices and policies
• Provide leadership with empathy for all staff
• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

• Adaptability – Ability to adapt to rapid pace in a changing workplace
• Budget – Ability to plan and work within budget parameters
• Communication – Ability to communicate clearly and concisely
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures
• Decision Making – Ability to make critical decisions while following company procedures
• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities

• Emotional Intelligence – The ability to recognize and manage one’s emotions, and the emotions of others, to achieve positive and mutually beneficial outcomes
• Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
• Judgment – The ability to formulate a sound decision using the available information
• Project Management – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
• Supervisory Management – Ability to manage and motivate others
• Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

Experience

• Customer service experience, preferably in a theatre, museum or sports organization ticket office
• Demonstrated supervisory skills, preferably in a ticket office or call center setting
• Comfortable with information technology and basic accounting principles
• Demonstrated ability to simultaneously manage multiple people, tasks, projects, and deadlines
• Demonstrated ability to work independently, set priorities and complete work on time and with accuracy

Computer Skills

• Proficiency in Microsoft Office essential
• Demonstrated skill in using Tessitura, or other data-driven ticketing systems

Other Qualities

• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment
• A commitment to the protection of confidential information to which this position has access
• Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
• A passion for the arts, and for serving the needs of a multi-generational and diverse set of arts patrons is a plus

COMPENSATION

The starting salary range for this full-time position is between $47,000 and $52,000 annually.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLY

Please submit a cover letter and resume on our Careers Portal:  Click here to apply.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Ryan French, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

This position is responsible for coordinating and leading shifts of part-time Front of House Associates alongside and in the absence of the Front of House Manager.  Responsibilities include ensuring adherence to theatre’s policies and procedures; collaborating with the Stage Management and Ticket Office teams to ensure patrons are seated promptly and the performances start on time; maintaining a positive and respectful attitude during times of great stress; communicate regularly with supervisor about employee and department issues; demonstrating regular and consistent attendance and punctuality; and participating in Children’s Theatre Company events as needed or required.

This position reports to the Front of House Manager.

ESSENTIAL FUNCTIONS

Patron Services

• Demonstrates excellent customer service and communication skills, respond promptly to patron needs and requests for service and assistance during performances. Must be able to work independently and handle most patron questions without assistance.
• Supervise Front of House associates and volunteers during performances to ensure consistency in areas of customer service, knowledge of CTC, and proper safety procedures
• Oversee concession and gift shop sales reports and prepare deposits at the conclusion of nightly shows, reconciling any open issues and communicating any specific challenges to the Patron Experience Manager
• Willingness to learn the Tessitura ticketing system and accurately pull all reports Front of House needs for the running of the performance along with trouble shooting any issues with NScan or the individual ticket scanners
• Willingness to learn Square point of sale system and be able to troubleshoot any issues independently
• Complete additional task/projects as assigned by Patron Experience Manager, including but not limited to: concession and gift shop product inventory, event set up, and assistance with front of house associate new employee interviews and training

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

• Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

• Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
• Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
• Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Decision Making – Ability to make critical decisions while following company procedures
• Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
• Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
• Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

• Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
• Assisting patrons up and down stairs repeatedly in a darkened environment
• Standing for long periods of time

Experience

• Demonstrated customer service skills including working with diverse groups of people
• Previous ushering experience in a non-profit or arts organization a plus, but not required
• Demonstrated supervisory skills preferred

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When2Work and Paycom

Certificates & Licenses

• CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
• Active Shooter, Fire Evacuation, and Medical situation preparedness related to safety of guests and staff; training is provided for candidates who do not already possess this certification
• The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

Other Qualities

• MUST be available for at least two weeknight performances and one weekend day during the run of all productions
• Availability for weekday mornings are a plus
• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment
• A commitment to the protection of confidential information to which this position has access
• Willingness to wear CTC Front of House uniform
• Must be age 18 or older

COMPENSATION

The starting pay for this part-time position is $18.79 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Ryan French, Children’s Theatre Company is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

OPEN OVER-HIRE ROLES

Carpenter/Welder – work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike. $24.27/hr

Scenic Artist – assist in producing the paint and texture finishes for all scenic elements. Requires excellent drawing and copying skills and the ability to read blueprints and understand scale. $18.00 – $22.00/hr

Electrician – hang, focus and strike lighting equipment. $23.22/hr

Wardrobe Swing – learn dresser tracks and laundry procedures. Cover for wardrobe staff absences and assist with laundry and reset on Saturdays and Sundays during show run. $23.22/hr

Wig Maintenance – maintain wigs during run of a show, approx. 2 hours per day. $23.22/hr

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

These positions require demonstrated skills and abilities related to the duties of the role.

Other Qualities

• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment

 TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Ryan French, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run.  Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.

This position reports to the Front of House Manager.

ESSENTIAL FUNCTIONS

Patron Services

• Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
• Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
• Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
• Assist in making sure that the patrons all leave the theatre safely post performance
• Help clean the theatre and restock concessions and gift shop for the next performance
• Represent Children’s Theatre Company at both internal and external events as requested
• Attend trainings and meetings as required
• Perform other duties as assigned by the House Manager and/or Performance Supervisor
• Project the brand image of CTC through actions and behaviors at events and at the theatre

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

• Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

• Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
• Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
• Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Decision Making – Ability to make critical decisions while following company procedures
• Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
• Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
• Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

• Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
• Assisting patrons up and down stairs repeatedly in a darken environment
• Standing for long periods of time

Experience

• Demonstrated customer service skills including working with diverse groups of people
• Previous ushering experience in a non-profit or arts organization a plus, but not required

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When2Work and Paycom

Certificates & Licenses

• CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
• The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

Other Qualities

• MUST be available for at least two weeknight performances and one weekend day during the run of all productions
• Availability for weekday mornings are a plus
• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment
• A commitment to the protection of confidential information to which this position has access
• Willingness to wear CTC Front of House uniform
• Must be age 18 or older

COMPENSATION

The starting pay for this part-time position is $17.19 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.